The effective management and administration of examinations in Zambia has been at the heart of the Examinations Council of Zambia. Mandated to set and conduct examinations and award certificates to deserving candidates, the ECZ has transformed many systems and processes by introducing among them the use of ICTs in examination administration. Online systems have been developed and rolled out. The accumulation of GCE certificates has been made possible through such innovations. Clients can now be served in a conducive environment through the opening of service centres in Lusaka and Kitwe and are able to communicate with ECZ through various platforms such as the facebook page, toll free line and access results via short messaging system (SMS).
Beginning this year (2017), the ECZ separated the Junior Secondary School leaving examination for internal and external and introduced a separate Grade 9 external examination that will run this year in July/ August 2017.
Just as in 2014, ECZ separated the General Certificate of Education Examination from the School Certificate Examinations. This was consultatively done and meant to meet the growing demand of candidates who desired to improve their qualifications at this level who could not do so earlier due to limited space in school that could not allow both GCE and internal candidates to be accommodated in the same examination rooms. This delinking was also thought of as a remedy to curb examination malpractices that took place when the examinations were conducted jointly.
ECZ has further introduction the use of one examination number to be used to sit for examinations at grades 9 and 12 effective 2018. Therefore, in order to manage the examination were candidates may have different examination numbers, ECZ introduced a separate grade 9 external examinations that will help trace the progression rate of candidates and better run examinations at this level.