INFORMATION & COMMUNICATIONS TECHNOLOGY

The Information and Communications Technologies (ICT) Department at Examinations of Zambia (ECZ) is responsible for the maintenance and management of the Council’s ICT Infrastructure, Software and Data.  The Department also provides ICT Solutions which contributes towards the timely and efficient manner in which the Council achieves its objectives. This includes accounting, registration of candidates, printing of attendance registers and mark sheets. The Department is headed by the Assistant Director. The ICT Department is also responsible for the electronic marking of the Grade 7 Composite Examination as well as the processing and production of all examination results including the printing of certificates.

The ICT Department is divided into 3 main units:

1. Software Development;

This unit is headed by a Manager – ICT Systems.  The unit is responsible for the development, maintenance and enhancement of Computer Software; In conjunction with the Examination Administration Department (EAD), the unit is also responsible for the automated tasks that are associated to the full cycle of Examination Processing, as well as the management of Student Records; The unit also provides support and training services on the usage of Examination Processing Software to both internal and external users.

2. ICT Infrastructure;

The unit is headed by the Manager – ICT Infrastructure. The unit is responsible for the maintenance of the Computer Hardware, Local Area Network, System Software, Databases, as well as the safe storage of Data. The unit also provides internal training and general support services to all computer users.

Specific High Level Functions for the Department

  • Development of ICT Strategies to support the Council’s Mission and Core Objectives;
  • Development of ICT Policy Guidelines, Procedures and Standards to ensure proper and efficient utilization of ICT Resources;
  • Advise management and ensure the Council continues to benefit from ICT Solutions in an ever changing technology;
  • Planning, designing and development of new software applications, as well as enhancements of existing applications;
  • Maintenance, Enhancement and Management of the Council’s ICT Infrastructure (Hardware & Software), to ensure that ICT Services are available to the users;
  • Management of Service Level Agreements (SLA) with external ICT Service Providers to ensure that agreed targets and standards are met;
  • Provide day to day supports services to the users of ICT Infrastructure, Software and Data;
  • Provide internal training to computer users so as to improve computer literacy within the institution;
  • To undertake candidate registration, marks entry and processing, release of results and associated activities;
  • To provide various reports / information that would normally be used by management for decision making and planning.

3. ICT Security;

Headed by the Manager – ICT Security, this unit is responsible for the security of the Council’s information assets including access to these assets. The unit also provides internal training and general support services with regard to all security issues.

Specific High Level Functions for the Department

  • Development of ICT Strategies to support the Council’s Mission and Core Objectives;
  • Development of ICT Security Policy Guidelines, Procedures and Standards to ensure secure and efficient utilization of ICT Resources;
  • Liaise with other departments to ensure adherence to the set security standards
  • Ensure ICT resources and services are available to all stakeholders;
  • Provide a secure and stable environment for the Council’s ICT Resources, including Computer Systems, Applications and Databases;
  • Plan and provide for Disaster Recovery Procedures;
  • To provide various reports / information that would normally be used by management for decision making and planning.

CONTACT US

 

KITWE SERVICE CENTRE

6508 Four C Road, Off Jambo Drive Riverside, Kitwe P.O. Box 21075 Kitwe, Zambia Email: info@exams-council.org.zm Telephone: (+260) 955/961-491-615 Fax: +260-211-253-690

HEAD OFFICE

6953 Haile Selassie Avenue, Longacres P.O. Box 50432 Lusaka, Zambia Email: info@exams-council.org.zm Telephone: +260-211-252-544 Fax: +260-211-253-690

MPIKA SERVICE CENTRE

Farmers Training Centre (FTC) Along Mpika Chinsali Road, Mpika P.O. Box 450271 Mpika, Zambia Email: info@exams-council.org.zm Telephone: (+260) 950-222-445, 960-428-486, 976-699-058 Fax: +260-211-253-690

LUSAKA SERVICE CENTRE

10934, Msuzi Road, Woodlands, Lusaka P.O. Box 50432 Lusaka, Zambia Email: info@exams-council.org.zm Telephone: +260-211-264-991 Fax: +260-211-253-690